SHIPPING RATES
CANADA
Estimated arrival 1-5 business days.
ON & QC: CAD $12 standard shipping, CAD $25 1-2 DAY EXPEDITED shipping, and free shipping on orders over CAD $200 before tax.
AB, MB & SK: CAD $15 standard shipping, CAD $35 1 -2 DAY EXPEDITED shipping, and free shipping to on orders over CAD $250 before tax.
BC, NB, NS & PEI: CAD $20 standard shipping, CAD $40 1 -2 DAY EXPEDITED shipping, and free shipping to on orders over CAD $300 before tax.
NL, NU, NT & YT: CAD $25 standard shipping.
Local pickup option available at checkout during store business hours (if you need to pick up your order outside of store hours, please email us at hello@parkette.ca and we’ll do our best to accommodate your needs). An email will be sent when your order is ready for pickup. Please have your order confirmation email with you when you come.
UNITED STATES
Estimated arrival 2-5 business days.
USD $25 standard shipping.
EUROPE
Estimated arrival 3-10 business days.
CAD $50 standard shipping.
Please contact us at hello@parkette.ca for international shipping outside of the US and Europe, or if you require expedited international shipping. We will do our best to meet your needs. For more details on shipping, please refer to our Shipping & Returns page here.
Some items have non-standard dimensions and may incur additional shipping charges. If needed, we will contact you after your purchase to inform you.
RETURNS
Online orders can be returned within 14 days of initial receipt. If more than 14 days have gone by since the initial receipt of your purchase, unfortunately we can’t accept your return or exchange.
Please contact us at hello@parkette.ca with your request before returning an item. We will provide you with a return authorization number. A return authorization number must be included in your return. All returned purchases will either be issued a store credit or exchange minus the initial shipping charge. We are a small family-owned business and unfortunately cannot offer any refunds at this time.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. Items must be unworn, and tags still attached. All footwear must have no creasing or damage to the soles to be returned. Several types of goods are exempt from being returned. Perishable goods such as food or magazines cannot be returned.
CANCELLATION POLICY
We understand that plans can change, and we’re here to help as best we can. Please note that due to recent changes in our payment processor’s policies, canceled orders will incur a 3% cancellation fee. This fee helps cover the non-refundable processing costs associated with your original payment. Once an order has shipped, we’re unable to cancel it.
ALL SALES ARE FINAL
For more details on our returns policy, please click here.
